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Vol 193
Pages:
111
Download volume:
RUS

Communicative competence of a specialist service

Authors:
V. I. Gvazava
About authors
  • Kaliningrad filial Saint Petersburg State University of Service and Economics
Date submitted:
2010-11-29
Date accepted:
2011-01-20
Date published:
2011-05-01

Abstract

Communicative competence an integral part of their professionalism is an essential part of their professional appearance. Communicative competence of the expert is his characteristics, properties and qualities of personality, a set of specialized knowledge and skills that enable to perform professional activities with high quality.

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References

  1. Архангельская М.Д. Бизнес-этикет, или игра по правилам. М., 2004. 160 с.
  2. Гвазава В.И. Русский речевой этикет: социокультурный аспект: Монография /Филиал НОУ ВПО «Санкт-Петербургская академия управления и экономики». Калининград, 2010. 200 с.
  3. Деловое общение. Деловой этикет: Учебное пособие для студентов вузов /Авт.-сост. И.Н.Кузнецов. М., 2006. 431 с.
  4. Комплексный словарь основных терминов и понятий учебных дисциплин / Авт.-сост. В.И.Гвазава. Калининград, 2009. 324 с.
  5. Основы теории коммуникации: Учебник / Под ред. проф. М.А.Василика. М., 2003. 615 с.
  6. Смирнов Г.Н. Этикет делового общения. Мн., 2000. 233 с.
  7. Формановская Н.И. Коммуникативно-прагматические аспекты единиц общения. М., 1998. 291 с.

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